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In the event of a defective printer cartridge, simply call our toll-free customer service number 1-877-270-7761 or 404-895-1804 in Atlanta, Georgia. We will mail you a prepaid UPS shipping label for you to return the defective cartridge to the proper facility. Credit will be issued upon inspection of the cartridge. All non-defective toner cartridges must be returned within 30 days, in original packaging, original condition, unopened and undamaged. All returns are subject to a 25% restocking fee.
The ATW Toner website is hosted by Yahoo! Their Secure Sockets Layer (SSL) software is the industry standard and among the absolute best available today for secure online commerce transactions. SSL encrypts sensitive personal information, such as credit card number, name and address, so that it can not be read as the information travels over the internet.
If you ever have any questions or concerns regarding your purchase from ATW Toner, our friendly telephone representatives are available to speak to you Monday thru Saturday 9AM to 6PM Eastern Standard Time at the toll-free telephone number listed above. We appreciate your business!
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